Is two-way SMS supported in Taiwan?

No, two-way SMS is not supported in Taiwan.

Can I send SMS to landline numbers in Taiwan?

No, SMS to landline numbers in Taiwan is not supported. The Sent REST API will throw a 400 response with error code 21614.

Are there restrictions on sending marketing messages in Taiwan?

Yes, sending promotional or marketing messages between 12:30 PM - 1:30 PM and from 9:00 PM until 9:00 AM the next day is prohibited.

What is two-way SMS and is it supported in Taiwan?

Two-way SMS allows for conversations with users through SMS. However, it is not supported in Taiwan, so alternative communication channels should be considered.

Can users in Taiwan keep their phone numbers if they switch mobile operators?

Yes, number portability is available in Taiwan, allowing users to switch mobile operators while retaining their phone numbers.

Are shortened URLs allowed in SMS messages in Taiwan?

No, shortened URLs are strictly prohibited in SMS messages in Taiwan. Full-length URLs must be registered or allowlisted to ensure delivery.

What types of content are prohibited in SMS messages in Taiwan?

Prohibited content includes firearms, gambling, adult content, money/loans, political or religious messaging, controlled substances, cannabis, alcohol, and WhatsApp or LINE chat links.

What Sender IDs are supported for SMS in Taiwan?

Both alpha and numeric Sender IDs are supported, but they will be overwritten with a long code outside of Sent's platform.

Are SMSC delivery reports available for messages sent to Taiwan?

Yes, only SMSC delivery reports are supported, which allow you to track the status of your sent messages.

When is it prohibited to send marketing messages in Taiwan?

Promotional or marketing messages are prohibited between 12:30 PM - 1:30 PM and from 9:00 PM until 9:00 AM the next day.

What should I do to ensure compliance when sending SMS in Taiwan?

Ensure compliance by obtaining opt-in consent, respecting time zones, supporting HELP/STOP commands, and avoiding do-not-call registries.

Why is opt-in consent important for SMS campaigns in Taiwan?

Opt-in consent is crucial to ensure recipients agree to receive messages, especially for marketing or non-essential communications, thus complying with local regulations.

How can I respect time zones when sending SMS messages in Taiwan?

Send messages during the recipient’s local daytime hours and avoid the prohibited times for marketing messages.

What are HELP/STOP commands, and why should they be supported?

HELP/STOP commands allow recipients to manage their subscription to SMS campaigns. Supporting these commands in the local language is essential for user control and compliance.

Are there any restrictions on sending messages to users on do-not-call registries in Taiwan?

Yes, you should avoid sending messages to users who are on do-not-call or do-not-disturb registries to comply with regulations.

What should I do if I need to include a URL in my SMS message to Taiwan?

Contact Sent customer support to register or allowlist the full-length URL to prevent delivery failures.

What are the consequences of sending prohibited content in SMS messages to Taiwan?

Sending prohibited content can lead to penalties and delivery failures, so it is important to adhere to content regulations.

How can I track the delivery status of my SMS messages sent to Taiwan?

You can track the delivery status using SMSC delivery reports, which are supported for messages sent to Taiwan.

What is the impact of number portability on SMS campaigns in Taiwan?

Number portability ensures that users can retain their phone numbers when switching operators, which is vital for maintaining accurate contact lists and ensuring message deliverability.

How can I ensure my SMS campaigns are successful in Taiwan?

By following technical and legal guidelines, such as respecting time zones, supporting HELP/STOP commands, and avoiding prohibited content, you can ensure successful SMS campaigns.

SMS Guidelines for Taiwan: Compliance, Best Practices, and Technical Considerations

Q: Is MMS supported in Taiwan?

MMS is not directly supported in Taiwan. Instead, MMS messages are converted to SMS with an embedded URL linking to the multimedia content.

Q: Can I send SMS messages to landline numbers in Taiwan?

No, SMS messages cannot be sent to landline numbers in Taiwan. Attempts will result in a 400 error with code 21614.

When sending SMS messages to recipients in Taiwan, understanding local regulations and technical requirements is crucial for compliance and maximizing message deliverability. This guide provides a comprehensive overview of the key guidelines you need to follow when sending SMS to Taiwan.

Key Technical Details

Two-Way SMS Support

Two-way SMS is not supported in Taiwan. To engage in conversations with users, consider alternative communication channels.

Number Portability

Number portability is available, allowing users to switch mobile operators while retaining their phone numbers. This is vital for maintaining accurate contact lists and ensuring message deliverability.

Message Concatenation

Concatenated messages are supported in Taiwan. If your message exceeds the standard SMS character limit, it will be split into smaller segments and reassembled on the recipient’s device. Note that for certain sender ID types, concatenation may not be supported, and message splitting may vary based on character encoding.

MMS Support

Multimedia Messaging Service (MMS) is not directly supported. Instead, MMS messages are converted to SMS with an embedded URL. Multimedia content will be sent as an SMS with a link to the content.

Sending SMS to Landline Numbers

SMS messages cannot be sent to landline numbers in Taiwan. Attempts will result in a 400 error with code 21614, and the message will not be delivered or logged.

Compliance Considerations

Adhering to strict compliance guidelines is essential to avoid penalties and ensure successful message delivery in Taiwan. Key compliance considerations include:

URLs in SMS: Shortened URLs are strictly prohibited. If your SMS contains a URL, contact Sent customer support to register or allowlist the full-length URL to prevent delivery failures.
Prohibited Content: Messages containing content related to firearms, gambling, adult content, money/loans, political or religious messaging, controlled substances, cannabis, and alcohol are prohibited. Messages with WhatsApp or LINE chat links are also not allowed.
Sender ID: Both alpha and numeric Sender IDs are supported but will be overwritten with a long code outside of Sent's platform.
SMSC Delivery Reports: Only SMSC delivery reports are supported, allowing you to track the status of your sent messages.
Marketing Message Restrictions: Sending promotional or marketing messages is prohibited between 12:30 PM - 1:30 PM and from 9:00 PM until 9:00 AM the next day.

Best Practices for SMS Campaigns in Taiwan

To ensure effective and compliant SMS campaigns, follow these best practices:

Obtain Opt-In Consent: Always get explicit opt-in consent from recipients before sending any communication, especially for marketing or non-essential messages.
Respect Time Zones: Send messages during the recipient’s local daytime hours unless urgent. Avoid sending messages during the prohibited times mentioned above.
Support HELP/STOP Commands: Ensure your SMS campaigns allow recipients to send HELP or STOP messages, and support these commands in the local language.
Avoid Do-Not-Call Registries: Do not send messages to users on do-not-call or do-not-disturb registries.

Conclusion

Sending SMS in Taiwan requires careful attention to both technical and legal guidelines. By adhering to rules regarding message content, timing, and sender identification, you can ensure your messages are delivered successfully and compliantly. Always consult with legal counsel to ensure your campaigns meet all applicable regulations.

For further assistance or to register URLs for your campaigns, contact Sent customer support.