Is two-way SMS supported in Jamaica?

No, two-way SMS is not supported in Jamaica.

Can you send SMS to landline numbers in Jamaica?

No, SMS cannot be sent to landline numbers in Jamaica. The Sent REST API will return a 400 response with error code 21614.

What is the mobile country code for Jamaica?

The mobile country code for Jamaica is 338.

Can users in Jamaica respond to SMS messages?

No, two-way SMS is not supported in Jamaica, so users cannot respond to SMS messages.

What is the dialing code for Jamaica?

The dialing code for Jamaica is +1876.

What is the maximum character limit for a single SMS using GSM-7 encoding in Jamaica?

The maximum character limit for a single SMS using GSM-7 encoding is 160 characters.

What is the maximum character limit for a single SMS using UCS-2 encoding in Jamaica?

The maximum character limit for a single SMS using UCS-2 encoding is 70 characters.

Does Jamaica support MMS?

No, MMS is not directly supported in Jamaica. MMS messages are converted to SMS with an embedded URL.

What error code is returned when attempting to send SMS to a landline in Jamaica?

A 400 response with error code 21614 is returned.

Are there charges incurred when attempting to send SMS to a landline in Jamaica?

No charges are incurred when attempting to send SMS to a landline in Jamaica.

What should businesses obtain before sending marketing SMS in Jamaica?

Businesses should obtain opt-in consent from users before sending marketing SMS messages.

When is it recommended to send SMS messages in Jamaica?

It is recommended to send SMS messages during the user's daytime hours, unless urgent.

What should SMS campaigns in Jamaica support?

SMS campaigns should support HELP/STOP messages in the local language.

Should businesses contact users on do-not-call registries in Jamaica?

No, businesses should avoid contacting users on do-not-call or do-not-disturb registries.

What is the importance of the mobile country code and dialing code for SMS?

These codes are essential for configuring SMS platforms to ensure messages are correctly routed to Jamaican mobile users.

Are there any limitations on concatenated messages in Jamaica?

Yes, concatenated message support might not be available for certain sender ID types, and message splitting can vary based on character encoding.

Why is it important to keep contact lists updated in Jamaica?

Since number portability is not available, users cannot retain their numbers when switching providers, so it is important to keep contact lists updated.

How can businesses ensure compliance with local SMS regulations in Jamaica?

Businesses should obtain opt-in consent, send messages during appropriate hours, support HELP/STOP messages, and avoid contacting users on do-not-call registries.

Where can businesses find detailed compliance information for SMS in Jamaica?

Businesses can consult with official Jamaican regulatory bodies for detailed compliance information.

Jamaica SMS Guidelines: Compliance, Message Length, and Two-Way Support

Q: What is the mobile country code for Jamaica?

Jamaica's mobile country code (MCC) is 338.

Q: Is number portability available in Jamaica?

No, number portability is not available in Jamaica, meaning users cannot retain their mobile numbers when switching service providers.

Sending SMS messages to Jamaica involves adhering to specific guidelines to ensure compliance and effective communication. This guide covers the key aspects of SMS communication in Jamaica, including compliance, message length, and two-way SMS support.

Two-Way SMS Support in Jamaica

Businesses aiming to engage in two-way SMS communication with Jamaican users should note that two-way SMS is not supported. While you can send messages to Jamaican users, they cannot respond via SMS. This limitation is crucial for businesses planning customer engagement strategies.

Mobile Country Code and Dialing Code

Jamaica's mobile country code (MCC) is 338, and the dialing code is +1876. These codes are essential for configuring your SMS platform to ensure messages are correctly routed to Jamaican mobile users.

Number Portability

Number portability is not available in Jamaica, meaning users cannot retain their mobile number when switching service providers. Businesses should keep their contact lists updated to reflect this.

Concatenated Message Support

Jamaica supports concatenated messages, allowing messages exceeding the standard SMS character limit to be split and rejoined on the recipient's device. Note that this feature might not be supported for certain sender ID types, and message splitting can vary based on character encoding.

Message Length Considerations

The character limit for a single SMS depends on encoding:

GSM-7 encoding: Up to 160 characters.
UCS-2 encoding (for non-Latin characters): Up to 70 characters.

MMS Support

Multimedia Messaging Service (MMS) is not directly supported in Jamaica. Instead, MMS messages are converted to SMS with an embedded URL, allowing recipients to access multimedia content via a link.

Sending SMS to Landline Numbers

SMS messages cannot be sent to landline numbers in Jamaica. Attempts to do so will result in a 400 response with error code 21614 from the Sent REST API. No charges are incurred, and the message is not logged.

Compliance Considerations

To comply with local regulations when sending SMS to Jamaican users, consider the following best practices:

Obtain opt-in consent from users before sending any communication, particularly marketing messages.
Send messages during the user's daytime hours, unless urgent.
Ensure SMS campaigns support HELP/STOP messages in the local language.
Avoid contacting users on do-not-call or do-not-disturb registries.

For more detailed compliance information, consult with official Jamaican regulatory bodies. By following these guidelines, businesses can maintain positive customer relationships and comply with local laws.