Is two-way SMS supported in Slovenia?

No, two-way SMS is not supported in Slovenia.

Can I send SMS to landline numbers in Slovenia?

No, SMS to landline numbers is not supported. The Sent REST API will throw a 400 error with code 21614.

Does Slovenia support concatenated messages?

Yes, Slovenia supports concatenated messages, allowing longer SMS to be split and rejoined at the receiver's end.

What is two-way SMS support in Slovenia?

Two-way SMS is not supported in Slovenia, meaning users cannot reply to messages sent from your system.

Does Slovenia support number portability for mobile users?

Yes, Slovenia supports number portability, allowing users to keep their mobile numbers when switching between networks.

Are concatenated messages supported in Slovenia?

Yes, Slovenia supports concatenated messages, which allows messages exceeding the character limit to be split and rejoined at the recipient's device.

Can I send SMS to landline numbers in Slovenia?

No, sending SMS to landline numbers in Slovenia is not allowed and will result in a 400 error with code 21614.

What happens if I try to send an SMS to a landline number in Slovenia?

The API will return a 400 error with code 21614, and the message will not be logged or charged.

What are the compliance considerations for sending SMS in Slovenia?

Compliance includes obtaining opt-in consent, respecting daytime hours, supporting HELP/STOP commands, and avoiding do-not-call registries.

Do I need opt-in consent to send SMS in Slovenia?

Yes, you must obtain opt-in consent from users before sending them SMS messages, especially for marketing purposes.

When is it appropriate to send SMS messages in Slovenia?

Messages should be sent during the recipient's local daytime hours unless they are urgent, to avoid disturbing users.

Should SMS campaigns in Slovenia support HELP/STOP messages?

Yes, campaigns should support these commands, with responses in the local language for clarity.

What is the importance of do-not-call registries in Slovenia?

Avoiding contact with users on do-not-call registries is crucial for compliance with local regulations.

What technical limitations affect SMS delivery in Slovenia?

Limitations include lack of two-way SMS support and restrictions on sending SMS to landline numbers.

How are concatenated messages handled in Slovenia?

Messages that exceed the character limit are split into segments and rejoined at the recipient's device.

What should I do if my SMS is longer than the character limit in Slovenia?

Use concatenated messages, which are supported, to ensure the message is delivered as a single text.

Are there any charges for failed SMS deliveries to landlines in Slovenia?

No, your account will not be charged for failed deliveries to landline numbers.

Why is respecting local communication norms important in Slovenia?

It helps maintain compliance with regulations and fosters a positive relationship with the audience.

What is the character limit for a single SMS in Slovenia?

The character limit varies based on character encoding, and messages exceeding this limit are concatenated.

Can users in Slovenia reply to SMS messages from my system?

No, since two-way SMS is not supported, users cannot reply to messages.

How can I ensure compliance when sending SMS in Slovenia?

Ensure compliance by obtaining consent, respecting local hours, supporting standard commands, and observing do-not-call lists.

Where can I find official SMS guidelines for Slovenia?

Official guidelines can be found on the Slovenian Communications Agency website at https://www.akos-rs.si/eng.

SMS Guidelines for Slovenia: Compliance, Message Delivery, and Technical Specifications

Q: Is MMS fully supported in Slovenia?

No, MMS is not fully supported in Slovenia. Instead, MMS messages are converted into SMS with a URL link to the multimedia content.

When sending SMS messages to Slovenia, it's crucial to follow specific guidelines to ensure compliance and successful delivery. This guide provides a detailed overview of the technical and legal considerations for SMS messaging in Slovenia, including support for two-way messaging, concatenated messages, and compliance best practices.

Key Technical Specifications

Two-Way SMS Support

Two-way SMS is not supported in Slovenia. This means users in Slovenia cannot reply to SMS messages sent from your system.

Number Portability

Slovenia supports number portability, allowing users to retain their mobile numbers when switching between mobile networks. This feature is essential for maintaining contact with users who may change providers.

Concatenated Message Support

Slovenia supports concatenated messages. If your message exceeds the character limit for a single SMS (which varies based on character encoding), it will be split into smaller segments. These segments are rejoined at the recipient’s device, ensuring the message is displayed as a single, coherent text.

Note: For certain sender ID types, concatenated messages may not be supported. The way messages are split and rejoined can also vary depending on the encoding used.

MMS Support

Multimedia Messaging Service (MMS), which allows sending pictures and videos, is not fully supported in Slovenia. Instead, MMS messages are converted into SMS with an embedded URL linking to the multimedia content.

Sending SMS to Landline Numbers

In Slovenia, sending SMS to a landline number is not allowed. If you attempt to send an SMS to a landline, the Sent REST API will return a 400 error with code 21614. The message will not be logged, and your account will not be charged for the failed delivery.

Compliance Considerations

Compliance is critical when sending SMS, particularly in Slovenia. Here are some best practices to follow:

Opt-In Consent: Always obtain opt-in consent from users before sending them any communication, especially for marketing or non-essential messages.
Respect Daytime Hours: Only send messages during the recipient's local daytime hours unless the message is urgent. This helps avoid disturbing users during inappropriate times.
Support HELP/STOP Messages: Your SMS campaigns should support standard commands like HELP and STOP, and these responses should be in the local language to ensure clarity for the recipient.
Do-Not-Call Registries: Avoid contacting users who are listed on do-not-call or do-not-disturb registries. This is crucial for maintaining compliance with local regulations.

Conclusion

When sending SMS messages to Slovenia, it’s essential to understand the technical limitations and compliance requirements. While features like concatenated messages and number portability are supported, two-way messaging and SMS to landline numbers are not. Always ensure that your campaigns are compliant with local regulations by obtaining consent and respecting local communication norms.

By following these guidelines, you can improve your SMS delivery success and maintain a positive relationship with your audience in Slovenia.

For more information on SMS regulations in Slovenia, you can visit the Slovenian Communications Agency for official guidelines.