Spain SMS Guide - sms-compliance -

Spain SMS Best Practices, Compliance, and Features

Spain SMS Market Overview

Locale name:Spain
ISO code:ES
RegionEurope
Mobile country code (MCC)214
Dialing Code+34

Market Conditions: Spain has a highly developed mobile market with widespread SMS usage. The country's major mobile operators include Movistar, Vodafone, and Orange, collectively serving over 55 million mobile subscribers. While OTT messaging apps like WhatsApp are extremely popular for personal communications, SMS remains crucial for business communications, particularly for authentication, notifications, and marketing. The mobile market shows a relatively even split between Android (around 80%) and iOS (around 20%) users, with strong smartphone penetration rates exceeding 80% of the population.

Key SMS Features and Capabilities in Spain

Spain offers comprehensive SMS capabilities including two-way messaging, concatenated messages, and full support for both domestic and international messaging with various sender ID options.

Two-way SMS Support

Yes, Spain fully supports two-way SMS communications. There are no specific restrictions beyond standard compliance requirements for obtaining user consent and maintaining opt-out mechanisms.

Concatenated Messages (Segmented SMS)

Support: Yes, concatenation is fully supported across Spanish networks.
Message length rules:

  • GSM-7 encoding: 160 characters for single SMS, 153 characters per segment for concatenated messages
  • Unicode/UCS-2: 70 characters for single SMS, 67 characters per segment for concatenated messages
    Encoding considerations: GSM-7 is preferred for standard Latin alphabet, while UCS-2 is required for special characters and Spanish-specific characters (ñ, á, é, í, ó, ú).

MMS Support

MMS messages are automatically converted to SMS with an embedded URL link to access the multimedia content. This ensures compatibility across all devices while maintaining the ability to share rich media content.

Recipient Phone Number Compatibility

Number Portability

Number portability is available in Spain, allowing users to keep their phone numbers when switching carriers. This feature doesn't significantly impact SMS delivery or routing as the Spanish telecommunications infrastructure handles number portability efficiently.

Sending SMS to Landlines

Sending SMS to landline numbers is not supported in Spain. Attempts to send SMS to landline numbers will result in a failed delivery and typically generate a 400 response error (error code 21614) through SMS APIs. Messages won't appear in logs and accounts won't be charged for these attempts.

Compliance and Regulatory Guidelines for SMS in Spain

Spain's SMS communications are regulated by two primary authorities: the Spanish Data Protection Agency (AEPD) and the National Commission of Markets and Competition (CNMC). These bodies enforce GDPR compliance and telecommunications regulations respectively.

Explicit Consent Requirements:

  • Written or electronic confirmation from recipients before sending marketing messages
  • Clear disclosure of message purpose, frequency, and company identity
  • Separate consent for different types of communications (marketing, transactional, etc.)
  • Documentation of when, how, and what consent was given
  • Ability to demonstrate consent was freely given and specific

HELP/STOP and Other Commands

Required Keywords:

  • STOP/ALTO (Spanish equivalent) for opt-out
  • BAJA (unsubscribe)
  • AYUDA/HELP for assistance
  • All commands must be supported in both Spanish and English
  • Response messages must be in the same language as the received command

Do Not Call / Do Not Disturb Registries

Spain maintains the Lista Robinson, a national opt-out registry for marketing communications. Best practices include:

  • Regular checking against the Lista Robinson database
  • Maintaining internal suppression lists
  • Immediate processing of opt-out requests (within 24 hours)
  • Proactive filtering of registered numbers before campaign launches

Time Zone Sensitivity

Spain observes specific time restrictions for commercial SMS:

  • Permitted Hours: 8:00 AM to 9:00 PM (local time)
  • Time Zones: Consider Canary Islands (1 hour behind mainland Spain)
  • Exceptions: Emergency or critical service messages
  • Holiday Considerations: Avoid sending during national and regional holidays

Phone Numbers Options and SMS Sender Types for Spain

Alphanumeric Sender ID

Operator network capability: Fully supported across all major networks Registration requirements: No pre-registration required, but dynamic usage is supported Sender ID preservation: Yes, sender IDs are preserved as specified Special considerations: MEF-Protected Sender IDs require Letter of Authorization (LOA) from June 6, 2024

Long Codes

Domestic vs. International: Both supported

  • Domestic: Limited to in-country messaging
  • International: Full support for cross-border messaging Sender ID preservation: Yes, maintained across all major carriers Provisioning time: Immediate to 24 hours Use cases:
  • Domestic: Customer service, notifications
  • International: Global communications, roaming support

Short Codes

Support: Fully available in Spain Provisioning time: 12-14 weeks Use cases:

  • High-volume marketing campaigns
  • Two-factor authentication
  • Customer engagement programs
  • Premium rate services

Restricted SMS Content, Industries, and Use Cases

Prohibited Content:

  • Cannabis-related content (strictly forbidden)
  • Gambling without proper licensing
  • Adult content
  • Unauthorized financial services
  • Political messaging without proper disclosure

Content Filtering

Carrier Filtering Rules:

  • Keywords related to restricted industries
  • URLs from suspicious domains
  • High-frequency identical messages
  • Messages without proper opt-out information

Best Practices to Avoid Filtering:

  • Avoid URL shorteners in sensitive industries
  • Include clear sender identification
  • Maintain consistent sending patterns
  • Use approved templates for regulated industries

Best Practices for Sending SMS in Spain

Messaging Strategy

  • Keep messages under 160 characters when possible
  • Include clear call-to-action
  • Personalize using recipient's name or relevant data
  • Maintain consistent brand voice

Sending Frequency and Timing

  • Limit to 2-4 messages per month per recipient
  • Respect Spanish business hours (9:00-14:00, 16:00-19:00)
  • Consider siesta time (14:00-16:00)
  • Avoid Sundays and national holidays

Localization

  • Default to Spanish for general audiences
  • Offer Catalan, Basque, or Galician options in relevant regions
  • Use proper Spanish formatting for dates (DD/MM/YYYY)
  • Consider regional cultural sensitivities

Opt-Out Management

  • Process opt-outs within 24 hours
  • Maintain centralized opt-out database
  • Confirm opt-out with one final message
  • Regular audit of opt-out lists

Testing and Monitoring

  • Test across Movistar, Vodafone, and Orange networks
  • Monitor delivery rates by carrier
  • Track engagement metrics by time of day
  • Regular A/B testing of message content

SMS API integrations for Spain

Twilio

Twilio provides a robust REST API for sending SMS to Spain. Authentication uses account SID and auth token.

import { Twilio } from 'twilio';

// Initialize client with environment variables
const client = new Twilio(
  process.env.TWILIO_ACCOUNT_SID,
  process.env.TWILIO_AUTH_TOKEN
);

async function sendSMSToSpain() {
  try {
    // Send message with Spanish number formatting
    const message = await client.messages.create({
      body: 'Hola! Este es un mensaje de prueba.',
      from: '+34XXXXXXXXX', // Spanish sender number
      to: '+34XXXXXXXXX',   // Spanish recipient number
      // Optional parameters for delivery tracking
      statusCallback: 'https://your-callback-url.com/status'
    });
    
    console.log(`Message sent successfully! SID: ${message.sid}`);
  } catch (error) {
    console.error('Error sending message:', error);
  }
}

Sinch

Sinch offers a straightforward REST API with bearer token authentication.

import axios from 'axios';

const SINCH_API_TOKEN = process.env.SINCH_API_TOKEN;
const SINCH_SERVICE_PLAN_ID = process.env.SINCH_SERVICE_PLAN_ID;

async function sendSinchSMS() {
  try {
    const response = await axios.post(
      `https://sms.api.sinch.com/xms/v1/${SINCH_SERVICE_PLAN_ID}/batches`,
      {
        from: 'YourBrand', // Alphanumeric sender ID
        to: ['+34XXXXXXXXX'],
        body: 'Su mensaje de confirmación',
        // Optional delivery report flag
        delivery_report: 'summary'
      },
      {
        headers: {
          'Authorization': `Bearer ${SINCH_API_TOKEN}`,
          'Content-Type': 'application/json'
        }
      }
    );
    
    console.log('Batch ID:', response.data.id);
  } catch (error) {
    console.error('Sinch API error:', error.response?.data);
  }
}

MessageBird

MessageBird provides a feature-rich API with support for various message types.

import messagebird from 'messagebird';

const client = messagebird(process.env.MESSAGEBIRD_API_KEY);

function sendMessageBirdSMS() {
  const params = {
    originator: 'CompanyName',
    recipients: ['+34XXXXXXXXX'],
    body: 'Mensaje importante de su empresa',
    // Spanish language indicator
    language: 'es',
    // Enable delivery status updates
    reportUrl: 'https://your-webhook.com/delivery-status'
  };

  client.messages.create(params, (err, response) => {
    if (err) {
      console.error('MessageBird error:', err);
      return;
    }
    console.log('Message sent successfully:', response.id);
  });
}

Plivo

Plivo offers a powerful API with support for high-volume messaging.

import plivo from 'plivo';

const client = new plivo.Client(
  process.env.PLIVO_AUTH_ID,
  process.env.PLIVO_AUTH_TOKEN
);

async function sendPlivoSMS() {
  try {
    const response = await client.messages.create({
      src: '+34XXXXXXXXX', // Your Plivo Spanish number
      dst: '+34XXXXXXXXX', // Destination Spanish number
      text: 'Su mensaje de texto',
      // Optional URL tracking
      url: 'https://your-callback-url.com/status',
      // Optional message type
      type: 'sms'
    });
    
    console.log('Message UUID:', response.messageUuid);
  } catch (error) {
    console.error('Plivo error:', error);
  }
}

API Rate Limits and Throughput

  • Standard Limits:
    • Twilio: 100 messages/second
    • Sinch: 50 messages/second
    • MessageBird: 60 messages/second
    • Plivo: 80 messages/second

Throughput Management Strategies:

  • Implement queue systems (Redis/RabbitMQ)
  • Use batch APIs for bulk sending
  • Implement exponential backoff for retries
  • Monitor rate limit headers

Error Handling and Reporting

  • Implement comprehensive logging
  • Monitor delivery receipts
  • Track common error codes:
    • 21614: Invalid number format
    • 30003: Unreachable destination
    • 30007: Carrier filtering
  • Store message status updates
  • Set up alerting for failure thresholds

Recap and Additional Resources

Key Takeaways:

  1. Compliance First: Always obtain explicit consent and honor opt-outs
  2. Timing Matters: Respect Spanish business hours and cultural considerations
  3. Language Support: Offer messages in Spanish and regional languages
  4. Technical Implementation: Use reliable APIs with proper error handling
  5. Monitoring: Track delivery rates and engagement metrics

Next Steps:

  1. Review AEPD guidelines at www.aepd.es
  2. Consult with legal counsel on GDPR compliance
  3. Set up test accounts with preferred SMS providers
  4. Implement proper consent management systems
  5. Develop monitoring and reporting frameworks

Additional Resources: